compiled by Gabriela Ciolca, Gwen O’Reilly and Lori Gilbert

Please note that this information may change! 

Current Date: January 13, 2021

Please email Gwen at [email protected] if you have corrections or updated information to add. 

COVID-19 Precautions at NWOWC

Northwestern Ontario Women’s Centre is now CLOSED with staff working remotely.

Ontario Re-opening Plan

Gatherings, Travel, Shopping and Restaurants/Bars

The Ontario government, in consultation with the Chief Medical Officer of Health, has released A Plan to Safely Reopen Ontario and Manage COVID-19covid 19 for the Long-Term.

This plan outlines Ontario’s cautious and gradual approach to lifting remaining public health and workplace safety measures by March 2022. It will be guided by the ongoing assessment of key public health and health care indicators and supported by local or regional tailored responses to COVID-19covid 19.

Over the next six months, Ontario will slowly and incrementally lift all remaining public health and workplace safety measures, including:

  • wearing face coverings in indoor public settings
  • removing the provincial requirement for proof of vaccination

To ensure that public health and workplace safety measures are lifted safely, this phased approach will be guided by the ongoing assessment and monitoring of key public health and health care indicators, such as:

  • the identification of any new COVID-19covid 19 variants
  • increases in hospitalizations
  • ICU occupancy and rapid increases in transmission

In the absence of concerning trends, public health and workplace safety measures will be lifted based on the proposed following milestones (PDF).

The step-by-step plan and overview information can be found here.

Corona Virus Information

  • Corona viruses are a large family of viruses that can cause illnesses ranging from the common cold to more serious respiratory infections like bronchitis, pneumonia or severe acute respiratory syndrome. 
  • Coronaviruses are spread mainly from person to person through close contact, for example, in a household, workplace or health care centre. Some human coronaviruses spread easily between people, while others do not. COVID-19 seems to spread easily. 
  • Your risk of severe disease may be higher if you have a weakened immune system. This may be the case for older people and people with chronic disease (for example, diabetes, cancer, heart, renal or chronic lung disease). 
  • The first presumed case of this infection in Ontario was identified on January 25, 2020. 

For up-to-date information on COVID-19:

COVID-19 in Thunder Bay Updates on the status of confirmed cases and cumulative date in the region served by Thunder Bay District Health Unit

Wearing a mask is required when entering indoor public spaces. Masks are also recommended in any setting where it is difficult or not possible to keep 2m from others.

  • All Ontarians (born in 2016 or earlier) are eligible to get vaccinated.
  • If eligible, you can also book your booster dose of an mRNA COVID-19 vaccine (Pfizer-BioNTech or Moderna).
  • Ontario recommends waiting 8 weeks (56 days) after your first dose of the COVID-19 vaccine before getting your second dose, as this will provide you with increased and longer-lasting protection from the vaccine. With informed consent, some people may also need or choose to get their second dose earlier than 8 weeks for essential reasons (e.g. certain immunocompromised groups, unexpected travel for compassionate reasons). These individuals will need to call the Provincial Vaccine Booking Line at 1-833-943-3900, between 8 a.m. and 8 p.m. (Eastern Time) to make an appointment at a shorter interval.

What you’ll need

  • Email address
    • You can use the email of the person helping you.
  • Green photo health card
    • Expired cards are accepted.
    • You’ll need the numbers from both the front and back of the card.
  • Modern web browser (the booking site is not compatible with Internet Explorer 11 or earlier).

COVID-19 Vaccine Clinics in Thunder Bay

Thunder Bay District Health Unit’s COVID-19 Vaccine Clinic

Days and location: Days and times varyCLE Coliseum
Register at: or call the Provincial Vaccine Booking Line at 1-833-943-3900.

Pharmacy Vaccination Appointments: As of April 3, 2021, select local pharmacies will be offering vaccinations with the AstraZeneca/COVISHIELD vaccine for adults aged 55 and over. Appointments will be required. Interested individuals can visit the Pharmacy Vaccine Locations website or contact one of the pharmacies below for more information:

  • Dawson Heights Pharmacy: Call (807) 285-9999
  • Oak Medical Pharmacy: Book Online
  • Shoppers Drug Mart (Red River): Book Online

* First doses of AstraZeneca paused at this time due to observed increase of blot clot conditions.

Fort William First Nations (FWFN):

You must be a Fort William First Nation Registered Member On/Off Reserve, or a 

Community Member living on Fort William First Nation. Ages 16+

Urban Indigenous Clinic

Starting Wednesday April 14, Indigenous residents of Thunder Bay over the age of 18 will be able to start booking COVID-19 vaccination appointments online. Those born in 2003 or earlier, regardless if they’ve turned 18 yet this year, are eligible to book an appointment. or call (807) 624-1871

 Ontario Native Women’s Association (ONWA):

All Indigenous adults and their families sharing the same household.  Prioritization is given to those 55+. Clinics ongoing

Registration open: Monday to Friday between 10:00AM – 2:00 PM

  Call (807) 697-1753

Reduce your Risk

  • Avoid closed spaces, crowded places, close contact settings and close-range conversation or settings.
  • Wash your hands often with soap under warm running water for at least 20 seconds (tip: sing Happy Birthday twice). Wash your hands before you leave home, and as soon as you come home. 
  • Avoid touching your face, and make sure your hands are clean if you do. 
  • Use alcohol-based hand sanitizer only if soap and water are not available. It’s a good idea to always keep some with you if you have to go out. 
  • Sanitize high contact surfaces: cell phones and other devices, including computer keyboards, doorknobs, armrests, light switches, toilet handles etc. 
  • Wear a mask when you’re in public or shared indoor spaces with people from outside your immediate household.
  • Stay home and away from others if you feel sick.
  • Limit contact with those at risk of more severe illness, such as older adults or those with compromised immune systems.


Symptoms of COVID-19 can vary from person to person. They may also vary in different age groups. Some of the more commonly reported symptoms include:

  • new or worsening cough
  • shortness of breath or difficulty breathing
  • temperature equal to or over 38°C
  • feeling feverish
  • chills
  • fatigue or weakness
  • muscle or body aches
  • new loss of smell or taste
  • headache
  • gastrointestinal symptoms (abdominal pain, diarrhea, vomiting)
  • feeling very unwell

Children tend to have abdominal symptoms and skin changes or rashes.

Symptoms may take up to 14 days to appear after exposure to COVID-19.

If you’re experiencing any symptoms of COVID-19:

Adults and children who have mild COVID-19 symptoms are able to stay at home with a caregiver throughout their recovery without needing hospitalization.

The Ontario government has waived the three month OHIP wait and says that the province will cover the cost of COVID-19 services for uninsured people. 

Ontario Ministry of Health has issued the following directive to hospitals about people without OHIP cards, or those uninsured by OHIP during the COVID-19 pandemic: 

“…the Ministry requests hospitals provide all medically necessary services to all persons who present at a hospital, regardless of whether the person presents a valid OHIP card, or does not have health insurance under OHIP or another provincial health insurance plan. Services for uninsured persons should be prioritized consistent with the prioritization of services for insured persons.” And: “the Ministry, through its agencies, will provide payment to hospitals for both the physician and hospital services provided to all such patients” 

Thunder Bay Counselling and Children’s Centre Thunder Bay are now providing Talk-In; phone and video counselling supports in the city. As mental health and addiction services continue to be in high demand, this new option is an adaptation of their traditional Walk-In Counselling Clinic, which now provides quick and easy access to a counsellor, five days a week. The Talk-In Clinic provided by Thunder Bay Counselling and Children’s Centre Thunder Bay is free and is accessible by calling (807) 700-0090. Single session counselling is offered Monday to Friday, with available times found at and In-person sessions can be offered on a case by case basis.

Canadian Mental Health Association: Crisis Response is back to regular operations 24/7. 
Thunder Bay: 807-346-8282
District / Toll-Free: 1-888-269-3100
Northwest Region: 1-866-888-8988

Student Health and Wellness: During this challenging and uncertain time, it’s normal to feel stressed, overwhelmed, or worried for your own health, as well as that of your family and friends. Here are some ways you can take care of yourself: 

Food Security

The NWOWC’s Good Food Box program is still running. Subsidized fruit and vegetables can be purchased monthly for $22/food box.  For updates on the Good Food Box Program, go to,  call (807)-345-7819 or email [email protected]  

Various grocery stores offer free delivery and store pick up and will provide online orders: Maltese, Georges Market, Superstore, Walmart, etc.

For a list of sources of free or subsidized meal/food programs in the city, see the TBDHU’s pamphlet here:

Meals on Wheels: Ontario Ministry for Seniors & Accessibility, in partnership with Ontario Community Support Association is helping to provide delivery of meals, medicines and other essentials. The program will expand existing Meals On Wheels capacity to ensure that seniors, people with disabilities and those with underlying medical conditions receive supports as quickly as possible. To access services:


If feel you are in immediate danger, or if you are injured, call 911.  

Centralized hub for resources related to Gender-Based Violence (GBV) and the COVID-19 pandemic: Resources on Gender-Based Violence and the Covid-19 Pandemic

Most local women’s services are still answering phones and emails, even if remotely. Women’s Shelters, Talk For Healing Help Line and Victim Witness Assistance are continuing to work with women experiencing violence. 

  • Faye Peterson Transition House Women’s Shelter:  24/7: 807-345-0450, 1-800-465-6971 
  • Beendigen Women’s Crisis Home: 24/7: 807-346-HELP (4357), 1-888-200-9997 
  • Talk 4 Healing Help Line:   Talk, text or chat in 14 Indigenous languages: 1-855-554-HEAL(4325); 
  • The Canadian Human Trafficking Hotline has implemented a remote operations strategy and resumed operating 24 hours a day, 7 days a week. Hotline Response Advocates are available to connect survivors with local services in communities across Canada at 1-833-900-1010 or through chat on their website. 
  • Sexual Abuse Centre Thunder Bay: 345-0894; 24 hour Crisis Response 344-4502 
  • Domestic Violence / Sexual Assault Treatment Centre TBRHSC (hospital): 684-6751; or go directly to emergency and ask for the Sexual Assault nurse. 
  • Coalition to End Human Trafficking: 683-4813 Help line will be reopening March 31st
  • Victim Witness Assistance Program (Thunder Bay Courthouse) are still operating and can help women with urgent court matters.  1-888-579-2888 
  • Thunder Bay & Area Victim Services provides an alternative choice for reporting a crime and/or tragedy. They provide confidential support, education and referral services to victims of crime and tragic circumstances. 24/7 crisis response line 1-807-684-1051
  • Assaulted Women’s Helpline:  1-866-863-0511  #SAFE (#7233) Bell, Rogers, Telus, Fido 
  • FEM’AIDE: 1-877-336-2433
  • Ontario Coalition of Rape Crisis Centres:

Women’s Shelters Canada

This open-source document contains a list of resources and practices being used by organizations who support women living in shelters and transition houses during the COVID-19 pandemic:

Ministry of Attorney General announced the implementation of temporary enhancements to some benefits provided through the Victim Quick Response Program+ (VQRP+). Specifically, temporary accommodation and meals benefits have been enhanced to ensure victims of crime, particularly domestic violence, can access safe living arrangements while complying with self isolation requirements. This includes expanding the maximum benefit for hotel stays to $3,150 and meals and groceries to $840. It is important to note that VQRP+ eligibility remains unchanged through this process. For more information on VQRP+ eligibility, please visit:   

Harm Reduction

Income Security

  • Ontario Works – Should proceed as usual. OW is supposed to be waiving requirements for any income information or reporting for special diet or work hours and all existing benefits will continue.  There should be no automatic cut offs of benefits at this time. Call your worker if there are problems and then call Kinna-aweya Legal Clinic if the problem is not resolved. 
  • Ministry of Children, Community and Social Services  Do you urgently need financial help because of COVID-19?  If you are not already receiving support from Ontario Works or the Ontario Disability Support Program, you can apply for emergency assistance online
  • ODSP – Effective immediately and until further notice: – No need for income reporting submission at this time (unless electronically submitted). Special Diet Allowance, if already in place, will continue, even if set to expire – clients are not to worry about getting their forms signed or submitted for now. No requirement for verification for Mandatory Special Necessities. The office will remain open but refrain from seeing clients in person and face-to-face interactions.  
  • Canada Child Benefit and Ontario Child Benefit: a tax-free federal benefit paid monthly to help with the cost of raising children under 18 years of age. Eligible families receive up to a monthly maximum of $553.25 for each child under 6 years of age or $466.83 for older children. 
  • Employment Insurance: The number of insurable hours needed to qualify for EI has been decreased. And the first time an employee applies for EI during COVID-19 they will get: 300 bonus hours for regular benefits, or 480 bonus hours for special benefits like sickness, maternity, and parental benefits. Usually, EI gives employees 55% of their weekly earnings, to a maximum of $573 a week. But now EI will pay a new minimum of $500 a week for both regular benefits and special benefits. This means that employees get either 55% of their normal weekly earnings or $500 a week, whichever is higher. Employees who choose extended parental benefits will get $300 a week. The new minimum is now 26 weeks. To apply for EI benefits, you can visit the website. Afterwards, you can apply to have the one-week waiting period waived by calling the government’s toll-free number at 1-833-381-2725, or teletypewriter at 1-800-529-3742.  
    • Workers — including the self-employed — who are quarantined or sick with COVID-19 can apply, as can those staying home to take care of a family member with COVID-19 who doesn’t qualify. Parents staying home to care for children because of school closures are also covered and can apply whether or not they qualify for EI. 
  • Support for families who have children not in school or child-care because of COVID-19:

With policy updates released daily, it can be challenging to navigate the current information available on provincial and territorial supports individuals facing challenges paying rent can access due to the COVID-19 pandemic. This comprehensive and easy to read list is a great tool to review the various federal emergency funds offered.

For more details visit: 

Income Security updates from CLEO:

To deal with the economic problems caused by COVID-19, the federal government created these new benefits:

These benefits are for people who miss work or lose their jobs because of COVID-19 and don’t qualify for EI. They pay $500 a week.

The government also made changes to EI. They lowered the amount of time that a person needs to qualify to 120 hours. And everyone now gets at least $500 a week.

What’s the CERB?

The CERB was introduced on March 25, 2020, to help people who had to stop working because of COVID-19. It paid $500 a week for up to 24 weeks. The last day to apply for this money was December 2, 2020.

Because the CERB was made for an emergency, the government treated speed as a priority. This meant that they accepted almost everyone who applied, without checking whether they qualified. All people had to do was “attest” or promise that they were eligible. They did not have to show proof.

It’s not clear how the government is going to find people who should not have received the CERB. But they’ll likely do this next year when people do their income tax returns.

In the meantime, if someone knows that they should not have received the CERB and is able to pay the money back, there are a number of ways to do this:

  • They can return their CERB cheque, or write a new cheque, and mail it to Service Canada or the CRA.
  • They can use their internet banking by choosing the “Canada Revenue Agency – tax instalment” or “Employment and Social Development Canada” as the payee and use their Social Insurance Number (SIN) as the account number.
  • They can repay the money at their bank, using their SIN as the account number.
  • They can use their CRA My Account to return the money online.

The CRA is asking people to repay before December 31, 2020. If a person repays the CERB before this time, the government says that they won’t be fined or get some other penalty.

This will be a very short timeline for many people. If someone needs more time to pay the CERB back, they can contact the CRA at 1-800-675-6183 and ask to set up a payment plan. If they can pay at least some of the money right away this will help to show the CRA that they plan to pay the money back. Anyone making these arrangements with the CRA needs to:

  • take careful notes of any telephone conversations
  • save any emails in a safe place

At the moment, the government is not charging interest on CERB money that people pay back.

Up to date Financial Counselling available from Thunder Bay Counselling (807) 684-1880. Counsellors will help you: Understand and access COVID-19 supports; Navigate loan, utility, and other payment relief options; Work with you to adjust your budget when needed.

If someone is not sure whether they should have received the CERB, it’s important to get legal help before they decide to make a repayment. They can talk to a lawyer or a community legal clinic.

Employment / Jobs

In response to the COVID-19 pandemic, the Ontario government made a regulation that changed certain Employment Standards Act (ESA) rules during the “COVID-19 period.” This regulation has been amended to extend the COVID-19 period to September 25, 2021.

Extension of the COVID-19 Period

During the COVID-19 period (March 1, 2020 to September 25, 2021): A non-unionized employee is deemed to be on a job-protected infectious disease emergency leave under the ESA any time their hours of work are temporarily reduced or temporarily eliminated by their employer for reasons related to COVID-19.   A non-unionized employee is not considered to be laid off under the ESA if their employer temporarily reduces or temporarily eliminates their hours of work or wages for reasons related to COVID-19.  A non-unionized employee is not considered to be constructively dismissed under the ESA if their employer temporarily reduces or temporarily eliminates their hours of work or wages for reasons related to COVID-19. Beginning on September 26, 2021: Non-unionized employees will no longer be deemed to be on infectious disease emergency leave. The ESA’s regular rules around constructive dismissal will resume. This means a significant reduction or elimination of an employee’s hours of work or wages may be considered a constructive dismissal, even if it was done for reasons related to COVID-19.  The ESA’s regular rules around temporary layoff resume. For practical purposes, a non-unionized employee’s temporary layoff clock resets on September 26, 2021.   Learn more about these COVID-19: Temporary changes to ESA rules or read the regulation (O. Reg. 228/20). 
If you need help understanding your employment standards rights and responsibilities, you can: Visit Your guide to the Employment Standards Act at Call the Employment Standards Information Centre at 1-800-531-5551 or TTY (for hearing impaired) at 1-866-567-8893. Information is available in many languages. Get advice from a lawyer. To learn more about COVID-19, employers’ responsibilities and job protections available to employees, visit Thank you,

Ministry of Labour, Training and Skills Development 

The Ontario Legislature has passed the Employment Standards Amendment Act (Infectious Disease Emergencies), 2020 to provide job-protected leave to employees in isolation or quarantine due to COVID-19, or those who need to be away from work to care for children because of school or day care closures or to care for other relatives. 

During the COVID-19 outbreak, you cannot be fired from your job although you may be laid off temporarily. 

Service Canada in-person services are by appointment only.

CLEO reports on legal issues faced by workers returning to work:

For more information about rights at work, see Steps to Justice website


CLEO provides an up-to-date FAQ on housing/tenant issues relating to COVID-19 here:

The District of Thunder Bay Social Services Administration Board has secured funding to assist people in paying rental arrears due to the negative effects of COVID-19. Contact [email protected] to request an application package or find out more information. This fund is subject to income limits and the accommodations must be deemed sustainable by TBDSSAB staff.

Starting August 4, 2020, the eviction freeze that protected most residential tenants and homeowners from being evicted has expired. This means that if the Landlord and Tenant Board (LTB) has made an eviction order against a tenant, the landlord can have the Sheriff enforce the order by evicting the tenant and having the locks changed. The landlord does not need to get special permission from the Superior Court, as they did during the freeze. This applies to all eviction orders whether they were made before or after the state of emergency was declared on March 19. As has always been the case, landlords are still not allowed to evict tenants on their own. They must get an order from the LTB and have the Sheriff enforce it.

Tenants need to get legal advice right away if they have an eviction order against them or if they get a Sheriff’s notice. Contact Kinna-aweya Legal Clinic if you need legal advice: 344-2478. 

Tenants can also contact their local community legal clinic. They can also sign up for tenant duty counsel advice at or by calling 1-877-374-0391. They’ll need their LTB file number, which should be on the Sheriff’s notice and on any papers they got from the LTB.

Finding and Securing Housing During a Pandemic: This one-pager outlines tips on how front line workers can support clients to find and move into permanent housing during COVID-19—from early-stage discussions, to viewings and inspections, to lease signing and key exchange:

New Resources from Homeless Hub Newsletter:


If you are unable to pay your utilities or you need to make payment arrangements during these difficult times, contact your service provider for more details.  

Property tax  

The Revenue and Cashiers Offices are not currently open for in-person visits.

  • Property taxes & water bills:  can be paid on-line, by telephone banking, online with your credit card ( – a service fee applies), in person at your bank, or by mailing a cheque to City of Thunder Bay, PO BOX 800, Thunder Bay ON P7C 5K4   
  • Accounts receivable invoices: can be paid by mailing a cheque to City of Thunder Bay, PO BOX 800, Thunder Bay ON P7C 5K4   

Water meter/bill payment 

  • Water Meter readings can be made at 625-3160; Final Reads can be sent to [email protected]. 

Enbridge Gas / Union Gas 

  • will work directly with customers who fall behind on their gas bills to establish payment plans. Eligible customers having trouble paying their bill may qualify for emergency relief to avoid having their service disconnected through the Enbridge Energy Assistance Program. Any customer who has concerns about their ability to make their utility payment should contact Union Gas at: 1-888-774-3111; Enbridge Gas Distribution: 1-877-362-7434 

Hydro One 

TELUS Mobility for Good Program

  • The TELUS Mobility for Good® program for low-income seniors provides a free refurbished phone, 3GB of data and unlimited Canada-wide talk & text for $25/month. Seniors that are receiving the Guaranteed Income Supplement (GIS) are eligible for this offer.
  • Application steps:
  • Send in your Statement of Old Age Security T4A (OAS) to
    [email protected]
  • TELUS will confirm eligibility and provide a verification code
  • Activate your offer online or through our call centre
    Learn more at


Due to the COVID-19 pandemic, Thunder Bay Transit will be operating adjusted service levels until further notice to best meet fluctuating ridership levels and customer demands. Passengers must board and exit via the rear doors. 

URIDE Thunder Bay – for details call (807) 700-0013 or visit 

Taxi – Diamond – 622-6001 / Roach Yellow Cab – 345-7721 

Immigrant and Refugee Information

Information for People with Disabilities

COVID-19: One-time payment to persons with disabilities. This non-taxable, non-reportable, one-time payment provides up to $600 in recognition of the extraordinary expenses incurred by persons with disabilities during the COVID-19 pandemic. You do not have to apply for the one-time payment, it will be automatically issued to:

For more information:

CNIB Virtual Vision Mate program gives volunteers an opportunity to engage in friendly conversations with our participants. You can schedule your chats on a set day and time every week, or you can schedule week-to-week, whatever works for both of you.  We’ve also heard from members of our community about the difficulties they’re facing with getting groceries and prescriptions. If you’re willing to help with picking up and dropping off groceries, we’d love to hear from you. For just one hour a week, you can change the life of someone with sight loss. To apply to become a Virtual Vision Mate or assist with errands, please fill out the application form. If you have any issues with the application form, please call us at 1-800-563-2642.

CNIB Foundation has expanded its free virtual program offerings (career support, tech training, book clubs, youth groups, etc.) for Canadians impacted by blindness.  Click here to view the full list of workshops: 

MARCH OF DIMES is holding Warehouse and other social events via Zoom If you are interested in attending any of the event and for more information, please contact us at: [email protected] or 807-345-6595 ext.130

Legal Matters

COVID-19: Updates on the law and benefits
CLEO has updated information about the extension of the COVID-19 period and infectious disease emergency leave (IDEL).
Employment Law:
Can I get paid sick days if I have COVID-19?
What if my work changes in a major way because of COVID-19?
When can I take a leave from work because of COVID-19?
Can I stay home from work to care for a child or other family member?
I’m worried about going back to work because of COVID-19. What can I do?
Can my employer lay me off temporarily because of COVID-19?
Please visit COVID-19: Updates on the law and legal services on Steps to Justice for information on other areas of the law including income assistance, housing, criminal, and family law.
Aussi disponible en français sur Justice pas-à-pas.

Visit for step-by-step information on common legal problems.CLEO has new information about the law and services during the COVID-19 pandemic.
Education: Is the government giving $400 per child to all parents?
Employment Law: Can I get paid sick days if I have COVID-19?
Immigration and Refugee Law: I have temporary status and can’t leave because of COVID-19. What can I do? I don’t have status in Canada or a health card. Can I get a COVID-19 vaccine?
Small Claims Court: How is Small Claims Court handling cases during COVID-19?
Please visit COVID-19: Updates on the law and legal services on Steps to Justice for information on other areas of the law including housing, income assistance, and familly law
Aussi disponible en français sur Justice pas-à-pas.

Legal Aid Ontario Coverage for Health Care Workers Permanent Residence Pathway: Legal Aid Ontario will be offering certificates for lawyers to assist clients with applications under the Health Care Workers Permanent Residence Pathway. The certificate will cover up to 7 hours for preparation of the application and representation while it is being processed. LAO’s financial eligibility guidelines will apply. Lawyers can refer clients to the guidelines to check if they qualify based on their income and family size, before applications open in mid-January. LAO Financial Eligibility Guidelines:

Tribunals and Courts 

COVID-19 notices and information from the Ontario Court of Justice can be found here:

CLEO also has updated information about the courts during the COVID-19 situation, for example:

Criminal Law:

Family Law:

Provincial Offences:


The Ministry of Transportation and Ministry of Health, in cooperation with the Ministry of Government and Consumer Services and ServiceOntario, is extending the validity period of driving products, services and health cards.  

These new regulations include extensions for driver licences, licence plate validation, Ontario Photo Cards, and Commercial Vehicle Operator Registration certificates, among others.  

Expiring and expired health cards will continue to provide access to health services. 

City Services

City services may have reduced or limited hours and services. Check the City of Thunder Bay’s website for information: or A – Z City Service Directory During COVID-19 –—Dec.-15.pdf

Fraud, False and Misleading Claims

PROTECT YOURSELF and BEWARE OF SCAMS – Some people will try to take advantage of the current pandemic by asking for your money or your trust. Numerous people fall victims to scammers claiming to be Government Officials (like Revenue Canada), police or non-existent charities. NEVER give out your Social Insurance Number or Credit Card numbers, or send cash or e-transfer to an unconfirmed source.  Scams to watch for: 

  • Spoofed government, healthcare or research information 
  • Unauthorized or fraudulent charities requesting money for victims, products or research 
  • Unsolicited calls, emails and texts giving medical advice or requesting urgent action or payment: 
    • If you didn’t initiate contact, you don’t know who you’re communicating to 
    • Never respond or click on suspicious links and attachments 
    • Never give out your personal or financial details 
    • Don’t feel pressured into making a donation 
  • High-priced, low-quality products purchased in bulk by consumers and resold for profit  
  • Questionable offers, such as: miracle cures, herbal remedies, vaccinations, faster testing 
  • Fake and deceptive online ads, including: cleaning products, hand sanitizers, other items in high demand – these items may be expired and/or dangerous to your health
  • Online claims to determine whether or not you have COVID 19 – there is only one sure way to know and that is a medical test from a registered health care provider. 
  • Canadian Government has authorized one vaccine for the prevention of COVID-19 in Canada: Pfizer-BioNTech COVID-19 vaccine
  • Canadian Government has also NOT approved any disinfectant products with claims specific to COVID-19. However, authorized disinfectant products can make a claim of broad spectrum of activity against viruses if they meet specific evidence standards. The following antiseptic/antibacterial skin cleansers or hand sanitizers meet Health Canada’s requirements and are authorized for sale in Canada: (note this doesn’t constitute an endorsement of these products)
  • The Government encourages anyone who has information regarding potential non-compliant sale or advertising of any health product claiming to treat, prevent or cure COVID-19, to report it using the online complaint form.